Our service, put simply

Even we have hard times understanding other software service providers when browsing their websites. We strive to be different.

Campaign selection

goodmoves selects your marketing campaigns that maximize individual customer lifetime value (CLV).

Customer selection

goodmoves selects your customers whose CLV will increase the most for a given campaign.

Proactive marketing

goodmoves suggests customers and corresponding campaigns to avoid CLV decrease.

Simulation

Prior to integration, we offer to statistically estimate the added value by running goodmoves on your historic data.

The AI within

We made goodmoves simple to use, by abstracting away its sophisticated form of artificial intelligence: deep reinforcement learning.

The challenge of campaign management is to:

Choice

Find the optimal strategy to choose time, channel, and campaign to contact customers.

Individuality

Refine that strategy to match the individual needs of every single customer.

Interdependency

Expand the above strategy from a single to multiple campaigns to account for the interdependency of campaigns sent over entire customer lifetimes.

Dynamics

Adapt that strategy as fast as possible to the dynamics of the market and customer behavior.

goodmoves tackles these challenges by:

Observing

Taking as input the relevant context: customer profile, past interactions and current context such as competitor activity.

Acting

Suggesting an action based on individual context, such as sending an email with a bonus.

Adapting

Comparing the customer’s response to prior expectations, and using any discrepancy to improve its strategy.

Repeating

Repeating this cycle of observing, acting, and adapting to continuously improve its strategy of personalized campaign sequences. Read our non-technical overview for more info.

Benefits

goodmoves creates revenue both by increasing CLV and by decreasing overhead.

Maximized CLV

A personalized, sequence-aware, and dynamically adapting strategy for a wealth of campaigns to maximize sustainable revenue streams.

Minimized overhead

Simply integrated via REST API, goodmoves finds and refines its strategy in a closed-loop fashion, removing the need for expert tuning.


Target businesses

With goodmoves, we target businesses with long-lasting customer relationships.

Telecommunications
  • Telefónica

  • Virgin Media

Energy
  • One of the largest network of municipal energy and water service providers in Germany

Finance and Insurance
  • Sparkassen Rating und Risikosysteme (subsidiary of Sparkassen-Finanzgruppe)

Guiding principles

Our approach is shaped by our backgrounds in science.

Build

We use a lean approach to build iterative minimum viable product (MVP) versions of goodmoves. In particular, we offer a customized simulation of goodmoves within a few days.

Measure

We verify goodmoves' added value against control groups at any time after integration - in particular, we validate simulation results.

Learn

We learn from MVPs and customize goodmoves to iteratively fit your needs.